Refund policy
At Tulaba Island Co., every piece is created with intention, meaning, and care. We truly hope you love your order, but if something isn’t quite right, we’re here to help.
📦 Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
To start a return, please contact us at:
📧 bula@tulabaislandco.com
🚫 Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:
- Personalised or custom-made items
- Digital downloads
- Sale items (unless faulty)
💔 Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
We will organise a replacement or refund as quickly as possible.
💳 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow 3–7 business days for your bank to process the refund
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
🤍 Our Heart Behind It
Tulaba Island Co. is more than products. It’s about faith, identity, and meaning in everyday life. We handle every order with care and intention, and we’re committed to making things right if something goes wrong.